Hello! I’m a detail-oriented Virtual Assistant and Customer Support Specialist with experience in customer service, technical support, live chat support, and administrative tasks.
I have experience handling customer inquiries, resolving tickets, processing refunds, coordinating order tracking, and providing real-time support while maintaining high customer satisfaction and meeting performance KPIs.
I’m skilled in using CRM and productivity tools such as Zendesk, Gorgias, Zoho CRM, Google Workspace, Microsoft 365, Canva, and AI tools like ChatGPT and Gemini.
I enjoy helping businesses improve customer experience through professional communication, problem-solving, and efficient support. I’m highly organized, adaptable, and comfortable working in fast-paced remote environments across different time zones.
