Hi, I’m Ava—a reliable and detail-oriented Virtual Assistant, I bring 15 years of combined experience in customer service, property management, and administrative operations.
I help business owners stay organized, respond to clients faster, and keep daily operations running smoothly—so you can focus on growing your business.
I have hands-on experience working with property management systems like Yardi, AppFolio, and RealPage, handling tenant concerns, rent collections, maintenance coordination, and lease documentation.
What I can help you with:
• Email and inbox management
• Customer support (phone, email, chat)
• Tenant communication and follow-ups
• Rent collections and delinquency tracking
• Maintenance coordination and vendor follow-ups
• Data entry and CRM management (Salesforce, Zendesk)
• Calendar and admin support
Why clients hire me:
• 10+ years of real customer service experience (voice & non-voice)
• Experienced in remote work and night shift environments
• Strong communication and problem-solving skills
• Background in training and team leadership (I don’t need micromanaging)
• Reliable, organized, and easy to work with
Tools I’ve used:
Yardi | AppFolio | RealPage | Zendesk | Salesforce | Google Workspace | MS Office | ----------- | Teamwork | Slack | Zoom | Canva
I’m looking for a long-term client where I can contribute my skills and grow with the team. If you need someone dependable who can handle both customer support and admin tasks efficiently, I’d love to work with you.
