I am a motivated and results-driven professional with 1 year of experience in the BPO industry, specializing in customer service, technical support, and sales. At Foundever, I handled a financial technology account where I consistently exceeded performance targets and was recognized as a Top Seller for my ability to upsell and cross-sell services while maintaining high customer satisfaction.
My background in BSBA Financial Management gives me a strong foundation in business and client relations, while my call center experience sharpened my skills in problem-solving, conflict resolution, and technical troubleshooting. I am highly adaptable, able to multitask in fast-paced environments, and skilled in using digital platforms for both customer engagement and sales optimization.
In addition, I have experience as a Virtual Assistant, supporting businesses with sales funnel creation, lead generation, email and social media marketing, and campaign management to drive measurable results. I bring a professional and customer-oriented approach, always aiming to deliver excellent service and long-term value for clients.
