1st-year BSIT (Cybersecurity) student with hands-on remote-ready Help Desk experience supporting 50–150 users weekly during live operations. Independently resolved 2–7 real-time incidents per session while maintaining 100% uptime. Recently completed Google IT Support Fundamentals and Computer Networking certificates with 94%+ grades. Fully equipped for work-from-home technical support with a dedicated workstation (PC, webcam, headset), stable 70 Mbps broadband, and mobile data backup. Immediately available and eager to take on full-time remote IT Support or Help Desk roles.
