IT Support Engineer with 11 years of experience supporting MSP, telecom, and enterprise environments. Skilled in Microsoft 365 administration, Windows Server, user account management, and basic virtualization tasks. Experienced in handling incidents and service requests using tools like ServiceNow and ConnectWise Automate while maintaining accurate documentation and meeting SLA targets. Strong background in troubleshooting, user provisioning, access management, and coordinating escalations when needed. Currently expanding knowledge in system administration, infrastructure support, security, and automation.
