Versatile and customer focused professional with 10 years of combined experience in technical support and customer care, including within healthcare and telcoservice environments. Adept at troubleshooting technical issues, guiding users through complex systems, and providing clear, empathetic assistance for both product and service related concerns. Skilled in CRM tools and ticketing systems, with a strong commitment to delivering high-quality support while maintaining confidentiality and compliance standards such as HIPAA.
