Result-driven IT Support Professional with 3 years of progressive experience delivering enterprise-grade technical support, system administration, and infrastructure monitoring across corporate and 24/7 high-volume production environments. Documented track record as a Service Desk Executive and Shift Leader, specializing
in resolving high-priority hardware, software, and cloud application incidents under strict SLA frameworks.
Skilled at bridging the gap between non-technical end-users and specialized tier-2/3 resolution teams while
maintaining excellent customer satisfaction scores.
