Results-driven IT Support Specialist with over two years of hands-on experience providing efficient technical support in both office settings and 24/7 production environments. Demonstrated ability to diagnose and resolve hardware, software, and network issues through remote and on-site support. Proficient in utilizing ticketing systems and remote tools to ensure prompt resolutions and minimize downtime. Experienced in supporting enterprise clients, managing system security, and maintaining high levels of user satisfaction through clear communication and a proactive approach to IT service delivery.
