An ITIL V3 Foundation certified professional with extensive experience in the field of ICT; displayed strong expertise in IT Service Management using ITIL principles. Can handle mission critical tasks such as high priority i----------- resolution, escalation management, problem management, change and release management, implementation of service improvement plans and had robust exposure in performing application support, systems analysis, business analysis and demand management. My professional experience in the academe has developed my communication and presentation skills where mentoring and coaching became one of my key assets.
