Customer Service Specialist with 8+ years of experience in fast-paced call center environments. Proven ability to manage high-volume inbound/outbound calls, resolve escalations, and deliver exceptional customer experiences across phone, email, chat, and social media. Skilled in CRM tools (e.g., Salesforce, Zendesk), CSAT improvement, and team coaching. Recognized for empathy, problem-solving, and driving customer loyalty.
