5 years of experience in the BPO industry, specializing in customer service, technical support, sales, and team leadership across high-profile accounts (TechStyle, AT&T, DIRECTV, Xbox/Microsoft). Recently expanded expertise as a Property Management Specialist at Appfolio, optimizing operational workflows and client satisfaction. Most recently, handled a Healthcare account at Transcom Davao (Headway), providing email and phone support to clients and providers for claims and insurance billing.
Key Roles & Skills
Customer Service & Technical Support: Delivering solutions with empathy and efficiency.
Sales Officer | Chat/Email Support: Driving conversions and maintaining client trust.
Subject Matter Expert | Team Leader: Coaching teams, ensuring quality, and fostering collaboration.
Property Management Specialist (Appfolio): Tenant relations, lease administration, compliance, and Appfolio software expertise for portfolio optimization.
Healthcare Support Specialist (Headway): Managing claims, insurance billing, and provider-client communications via email and phone.
Time Management & Discipline: Top performer with a track record of punctuality, accountability, and task prioritization.
Inclusive Leadership: Respected collaborator, fostering dignity-driven environments across industries.
"Respect is non-negotiable. Everyone deserves dignity, regardless of position or status."
