I am Katherine Arnaiz, a dedicated and customer-focused professional with diverse experience in office administration, telesales, customer service, and financial account management. Over the years, I have worked with top companies such as Concentrix, Accenture, HSBC, Asticom, and Cognizant, where I handled both voice and non-voice accounts.
My expertise includes assisting customers with account inquiries, resolving technical and billing issues, managing collections, and ensuring compliance with financial regulations. I am skilled in Microsoft Office, Canva, and administrative tasks, with strong communication abilities that allow me to deliver excellent service and maintain positive client relationships.
Aside from corporate work, I also bring leadership experience as a project head, dance teacher, and event organizer, which has strengthened my ability to collaborate, manage tasks efficiently, and adapt to different roles.
I am committed to providing quality service, achieving organizational goals, and continuously developing my skills—whether in customer service, administration, or project management.
