Detail-oriented and adaptable professional with over 2 years of experience in customer service and quality assurance. Skilled in conducting audits for calls and chats, creating QA scorecards, and collaborating with onshore clients to improve processes. Proficient in using Calabrio, Salesforce, and Google Suite for performance monitoring, reporting, and data tracking. Strong background in customer handling, billing support, and lead generation, with proven ability to deliver excellent customer experiences. Enthusiastic about continuous learning and leveraging both technical and communication skills to support business growth.
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