B2B SaaS | Customer Success | Account Management | AI & Workflow Automation
I help businesses turn customer conversations into better outcomes, stronger processes, and more efficient workflows.
I have 3+ years of experience across B2B SaaS and customer-facing operations, currently working with enterprise customers at ClickUp. My work spans customer success, account coordination, commercial opportunity identification, billing and renewals, cross-functional stakeholder management, and workflow optimization.
What I can help with:
• Customer success and account management support
• Customer communication, escalation, and stakeholder coordination
• Lead qualification and sales opportunity identification
• Billing, renewal, and account-related workflows
• SOP and knowledge-base creation and optimization
• ClickUp workflow design and process improvement
• AI-assisted workflows, automation, and agentic AI use cases
• Research, documentation, and operational support
I’m particularly strong at taking messy, cross-functional problems and turning them into clear next steps, workable processes, and better customer experiences.
If you need someone who can operate independently, communicate clearly, and understand both the customer and business side of a problem, I’d be happy to help.
