Customer Support Virtual Assistant with over two years of experience supporting ecommerce businesses through email support, Shopify order management, and CRM systems. I specialize in delivering fast, professional customer service while helping business owners stay organized behind the scenes.
I manage 50-80+ customer emails daily, assisting customers with order updates, shipping inquiries, refunds, returns, address changes, cancellations, reimbursements, and general product questions. I'm experienced using Shopify, Gorgias, and HubSpot CRM to resolve issues efficiently while maintaining a positive customer experience.
Beyond customer support, I also provide administrative assistance, including inbox management, invoice processing, record keeping, client and supplier coordination, product listing management, and case tracking. I enjoy creating organized workflows that help businesses operate more efficiently.
Tools I use regularly include:
- Shopify, Gorgias, HubSpot CRM
- Google Workspace, Microsoft 365
- Asana, Calendly
- Xero
- Canva, Adobe Express, Figma (Basic)
- ChatGPT for drafting professional customer responses and improving productivity
I have experience supporting ecommerce, fashion retail, logistics, and administrative operations. I communicate clearly, learn new systems quickly, and pay close attention to detail. I take ownership of my work and strive to provide reliable support that clients can count on.
I have a dedicated home office with reliable internet, backup connectivity, and the equipment needed for long-term remote work. I'm available for both day and night shifts and can support US, UK, and Australian businesses.
If you're looking for a dependable Customer Support Virtual Assistant who can provide excellent customer service while keeping your daily operations organized, I'd be happy to discuss how I can support your business.
