Highlights:
eCommerce
Marketing Assistance
Administrative Assistance
Customer Service
EXPERIENCE
--------------------------------------------------------------------------------------------------------------------
eCommerce Virtual Assistant | Luxe It Fwd | January 2021 - Present
Book shipping of ordered items
Upload listings to site (Magento & Shopify)
Write product description of luxury items (bags, jewellery and watches)
Upload products, bills and invoices on Xero
Update Reconciliations on Xero
Resell market research and recommends pricing of resell items
Photo editing (Photoroom, Lightroom and Adobe Photoshop)
Respond to inquiries on all social media channels
Create reels/graphics through Canva for social media posts
Draft social media caption posts through Planoly/Vista
Influencer search and outreach
Draft 2 blog posts per month
Draft 3-5 newsletters per week through Klaviyo
Other ad hoc administrative tasks
Skills: Administrative Assistance · Shopify · Microsoft Outlook · Image Editing · Client-focused · Research · Google Sheets · Meta Business Suite · Magento · Interpersonal Skills · E-Commerce · Customer Satisfaction · Customer Service · Xero · Adobe Photoshop · Listings · Dropbox · Klaviyo · Market Research · Planoly · Vista · Adobe Lightroom · ChatGPT
eCommerce Virtual Assistant | Anchor Marketing Ltd | March 2019 - January 2023
Customer Service
(Facebook chat, Prestashop,
tawk.to and
email)
Assist in market comparison of products
Photo and Video editing (Canva, GIMP, Filmora)
Source and contact suppliers through Alibaba
Ensure monthly sales are met
-Promo submissions
-Monitor sponsored ads data
Manage Listings on website and ecommerce platform
-Data entry and optimizing products on
----------- for Greenlane Gear
-Product description writing
-Image editing of photos for listings, packaging, manuals (GIMP, Canva)
-Product listing and optimization (using Google Keyword Planner)
Maintain data and create sales, returns and stock reports through Google Data Studio (now Looker)
Other ad hoc administrative tasks
Skills: Administrative Assistance · Google Data Studio ·
Email List Building · Data Entry ·
Email Management · Canva · GIMP · Image Editing · Data Analysis · E-commerce · Supplier Sourcing · Client-focused · Research · Google Sheets · Excel Dashboards · Keyword Research · Interpersonal Skills · Gmail · Customer Support · E-Commerce · MailChimp ·
Email Marketing · Microsoft Excel · Microsoft Office · Data Visualization · Customer Satisfaction · Customer Service · Data Management · Listings · Market Research · Administration
Virtual Assistant | Jeff Butler, author, speaker and millennial expert |October 2017 - Nov 2019
Finding (curating) content to share
Posting 3-5 days/week on 5 social channels
(Facebook,
Twitter, LinkedIn, Instagram,
YouTube)
Graphic design for social posts - branded video graphics for YouTube &
Facebook and
graphic design as needed for optimizing social posts across channels
Discuss weekly reports in Google Analytics
Generating leads (data scraping, data mining the web; and LinkedIn).
Upload leads to Zoho
Skills:
Email Management · Gmail ·
Email Clients ·
Email Marketing · Microsoft Office · Canva ·
Facebook Ads Manager · Social Media · Google Analytics
Product Lister | R&S Factors | Feb 2018 - Jan 2021 · 3 yrs
Data entry of products on eBay (EU, AU & USA Markets) and Amazon which includes basic graphic design and writing product description.
Skills: eBay · Canva · GIMP · Image Editing · E-commerce · Client-focused · Amazon Seller Central · Dropbox
