I am a CSP Technical Support Engineer with a strong background in Microsoft 365, Azure, and modern collaboration tools. Previously, I worked as a Microsoft 365 Escalation Engineer, where I specialized in resolving complex technical issues across various M365 services. I have extensive expertise in Exchange Online, hybrid mail configurations, mail flow troubleshooting, and migration scenarios, along with a solid understanding of Microsoft Teams, SharePoint Online, and the broader Microsoft 365 ecosystem. I regularly assist with collaboration issues, Teams configurations, SharePoint access, and service adoption challenges. Additionally, I am well-versed in the Security & Compliance Admin Center, supporting customers in implementing security policies, data loss prevention, threat protection, and compliance solutions. My skill set also includes Azure Active Directory, Microsoft Entra, and core Azure services, with a focus on identity management, access control, and hybrid environments. I’m committed to providing effective technical support, handling escalations, and ensuring customers maintain a secure, compliant, and optimized Microsoft 365 environment. I value continuous learning and stay updated on the latest Microsoft technologies to deliver high-quality support and drive customer success.
