• Handled Inbound calls, chat and email concurrently to provide an efficient resolution for a good customer service experience.
• Followed guided mandatory metrics to ensure quick and effective resolutions.
Skills:
• Good leader and good follower
• Have a healthy attitude towards work.
• Flexible and adaptable on shifting schedule.
• Physically operate a computer
• Answering telephone call politely and professionally
• Ability to handle difficult or unexpected situations.
