Experienced Customer Support professional with 7 years of expertise in client account management, account performance optimization, and team leadership within remote work environments. Proven track record of managing client relationships, optimizing support operations, and driving process improvements that enhance customer satisfaction and operational efficiency. Skilled in coaching and mentoring support teams, streamlining workflows, and resolving complex client issues. Proficient in Freshdesk, Trello, Google Analytics, Google Tag Manager (GTM), Zapier, and CRM platforms. Recognized for delivering exceptional client experiences, improving team performance, and successfully managing a growing portfolio of client accounts across diverse industries.
