I bring over 20years of extensive leadership experience managing large-scale BPO programs, including overseeing 430 FTEs as Senior Operations Manager at Telus, where I improved NPS ranking from 19th to 10th by the end of 2024 and leading 350 FTEs as Associate Director at Afni Philippines, driving best-in-class sales performance with a 30% program margin in 2023 while boosting employee engagement and operational efficiency. Prior to that, I managed 1,250 FTEs across Three sites at Alorica, successfully leading the transition to Work at Home during the pandemic, and developed strong client relationship skills at West Contact Services, securing new contracts and renewals.
