I am a highly versatile and results-oriented professional with over 18 years of experience spanning a combination of Operations Management, Quality Monitoring, Customer Service, and Administrative Coordination . Proven ability to drive efficiency and maintain high standards, evidenced by serving as a Transaction Monitor/Quality Evaluator and managing a team of Quality Monitoring Specialists. Expertise includes handling escalated and supervisory calls , executing HR recruitment and compliance , and providing detailed administrative support to Artistic Directors and Operations Managers. Successfully managed complex workflows across admissions, financial administration, and customer service.
Proficient in a comprehensive tech stack, including Microsoft 365, Google Workspace, Slack, Basecamp, Hubspot, Zendesk, Canva and Mailchimp.
