I am a highly versatile and results-oriented professional with over 13 years of experience spanning a combination of Operations Management, Quality Monitoring, Customer Service, and Administrative Coordination. Proven ability to drive efficiency and maintain high standards, evidenced by serving as a Transaction Monitor/Quality Evaluator and managing a team of Quality Monitoring Specialists. Expertise includes handling escalated and supervisory calls, executing HR recruitment and compliance, and providing detailed administrative support to Artistic Directors and Operations Managers. Successfully managed complex workflows across admissions, financial administration, and customer service.
Proficient in a comprehensive tech stack, including Microsoft 365, Google Workspace, Slack, Basecamp, Hubspot, Zendesk, Canva and Mailchimp.
