Customer Service Professional with over 10 years of experience in banking, e-commerce, and hospitality. Skilled in customer support, dispute resolution, account management, and team leadership. Proficient in Shopify, Gorgias, and CRM tools, with a strong track record of improving service processes and ensuring client satisfaction. Strong background in both front-line support and back-office operations, adaptable, detail-oriented, and committed to delivering exceptional customer experiences.
