I am a customer support professional with 6 years of experience across BPO, retail, and food service, skilled in handling diverse customer needs efficiently and with care.
Currently, I work remotely as a Customer Care Specialist at Lola Blankets, managing customer concerns via email and calls. Previously, at Concentrix (CNX), I specialized in email, chat, and call support, using CRM tools like Zendesk, Shopify, Gorgias and C360 to resolve inquiries and deliver seamless experiences. This role strengthened my adaptability, problem-solving, and multitasking skills in a high-volume environment while consistently meeting KPIs.
Earlier, at IKEA, I provided personalized assistance and product knowledge, ensuring customers felt valued, and at McDonald’s, I built a foundation in teamwork, efficiency, and fast-paced service.
Across all roles, I am known for being reliable, customer-focused, and results-driven, taking pride in creating positive experiences through clear communication and going the extra mile to meet customer needs. I aim to continue helping customers and teams thrive.
