Hi, I’m John. I have 9+ years of experience in Customer Support and Operations, helping businesses deliver great customer experiences while keeping support systems running smoothly.
I handle email, chat, and phone support, resolving customer issues quickly and professionally. I also support Shopify e-commerce stores, manage order processing, and maintain product listings.
I’m experienced with CRM tools like GoHighLevel, Zendesk, Freshdesk, and Oracle Siebel, helping teams track tickets, manage customer interactions, and improve response times.
I’ve also led support teams, trained new members, monitored quality, and created performance reports to ensure consistent, high-quality service.
Key Skills:
• Customer Support (Email, Chat, Phone)
• Shopify & E-commerce Support
• CRM: GoHighLevel, Zendesk, Freshdesk, Oracle Siebel
• Order Processing & Product Listings
• Team Leadership & Operations Management
• Process Improvement & Quality Assurance
• Google Workspace & Microsoft Office
• Reporting & Productivity Tracking
I’m detail-oriented, reliable, and focused on helping businesses improve customer satisfaction and support operations.
Verified
