I have extensive experience in customer service, particularly in non-voice chat support roles. I previously worked at Concentrix, handling an international healthcare voice account; at Alta Resources, managing a non-voice account for Victoria’s Secret; and at Foundever, supporting TikTok through pure chat services. As I transition into the virtual assistant field, I am eager to apply my skills as a proactive and dedicated customer service agent, and I look forward to contributing effectively in this role.

Im good in proven ability to deliver high-quality support across voice and non-voice channels, ensuring customer satisfaction and retention. Skilled in resolving customer concerns efficiently with empathy and accuracy. Strong experience in handling pure chat accounts (TikTok, Victoria’s Secret), with fast typing speed and clear written -----------pable of managing multiple chats or tasks simultaneously while maintaining service quality. Accurate in logging customer interactions and generating reports for internal use. Thrives in dynamic BPO settings, quickly adjusting to new processes and client expectations.Equipped with the skills to transition into VA roles, including calendar management, email handling, and client communication. Actively improving advanced grammar and language skills for professional communication.