I’m Mark David Uchi, a Virtual Assistant & Customer Service Specialist with 7+ years of experience supporting international clients in hospitality, telecommunications, and e-commerce. I specialize in customer support (voice, chat, email), online reputation management, hotel bookings, and sales/retention. Reliable, detail-oriented, and results-driven I help businesses grow by delivering excellent customer experiences.
I’ve worked with global companies in the hospitality, telecommunications, and e-commerce industries, handling tasks such as:
> Customer service (voice, chat & email support)
> Hotel booking & reservations management (-----------)
> Online review and reputation management for hotels
> Billing concerns, complaints, and retention support
> Sales, Retention & Upselling
> Building strong client loyalty through excellent service
> CRM Tools & Ticketing Systems
> Problem-Solving & Conflict Resolution
