I’m currently seeking a client for a part-time or long-term partnership where I can contribute my experience and dedication to operational excellence and customer satisfaction.
With a well-rounded background in Airbnb case management, the BPO industry, and property management support, I bring a strong blend of communication, organization, and problem-solving skills.
As an Airbnb Case Manager, I specialized in resolving guest and host issues, managing disputes, and ensuring smooth communication for a seamless
experience.My 6 years in the BPO industry honed my ability to manage high-volume interactions, handle escalations efficiently, and consistently deliver exceptional service under pressure.
More recently, as a Property Management Virtual Assistant, I’ve supported day-to-day property operations, including guest communication, check-in coordination, CCTV monitoring, managing review and resolution center cases, and coordinating maintenance and cleaning staff. I’ve also handled bookkeeping tasks such as invoice management, trained new tea
-----------mbers, and created SOPs and operational guidelines.
I take pride in being reliable, proactive, and solution-oriented. My approach focuses not just on resolving issues, but on anticipating and preventing them to ensure seamless operations. My goal is to bring value to my clients by maintaining high standards, building trust, and delivering results that make a positive impact on both the business and its customers.
