IT Helpdesk Support (5 years):
Proficient in troubleshooting hardware, software, and network issues.
Skilled in ticketing systems, i----------- management, and escalation procedures.
Strong knowledge of DNS, VPN setup, Microsoft services, and system configurations.
Experienced in user account management, access controls, and security best practices.
Excellent customer service and communication skills, ensuring efficient problem resolution.
CRM & Automation Specialist (4+ years):
Expertise in CRM platforms (e.g., HubSpot, Salesforce, Microsoft Dynamics).
Skilled in designing, building, and optimizing automation workflows to improve business efficiency.
Strong background in process integration across Microsoft services and third-party applications.
Ability to analyze data, generate reports, and provide actionable insights for business growth.
Experience in training teams on CRM usage and automation tools.
Core Strengths:
Problem-solving and analytical thinking.
Cross-functional collaboration with IT, sales, and operations teams.
Adaptability to new technologies and fast-paced environments.
Strong documentation and knowledge-sharing practices.
