I am a Customer Support Specialist with over 4 years of experience supporting U.S. occupational health programs and healthcare documentation processes. My work focuses on retrieving, reviewing, and managing medical results while coordinating with healthcare providers, clinics, and laboratory networks to ensure accurate and complete documentation.
In my previous role with Abbott’s occupational health program, I worked closely with clinics and healthcare providers to obtain and track medical documentation required for employee health screenings and compliance processes. I regularly retrieved laboratory results from provider portals such as Labcorp, Quest Diagnostics, and Provider Web Network (PWN), ensuring that records were properly documented and verified within internal systems.
I also managed service desk tickets and documentation inquiries through email and phone, supporting high-volume requests while maintaining turnaround timelines and documentation accuracy. Because medical documentation involves sensitive information, I am highly experienced in handling confidential records with professionalism and attention to detail.
My key strengths include medical records retrieval, healthcare documentation management, provider coordination, service desk ticket handling, and multi-channel communication support.
Tools and systems I have experience with include:
• ManageEngine ServiceDesk Plus
• Five9 Contact Center Platform
• Labcorp Provider Portal
• Quest Diagnostics Provider Portal
• Provider Web Network (PWN)
• Microsoft Office (Word, Excel, Outlook)
I am highly organized, detail-oriented, and committed to delivering reliable administrative and healthcare support. I work well independently, manage multiple documentation requests efficiently, and maintain clear communication with teams and healthcare providers.
If you are looking for someone who can support your healthcare operations, documentation management, or medical records processes, I would be happy to assist your team.
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