Dynamic and detail-oriented professional with over 7 years of combined experience in workforce management, customer service, medical coding, and technical support across the BPO and healthcare industries. Skilled in real-time queue monitoring, scheduling, forecasting, and performance reporting, with proven expertise in data analysis and process optimization. Adept at using Microsoft Excel, workforce tools, and MS Office applications to drive efficiency and support operations. Recognized as a fast learner, team player, and effective communicator, with strong adaptability in diverse work environments. Civil Service Professional eligible, with the capability to excel in both private sector and government roles.
