Professional Virtual Assistant | Customer Support | Communication Specialist | Administrative Support
I am a dedicated and detail-oriented Virtual Assistant with a strong background in customer service and education. With years of hands-on experience as a Pharmacy Helpdesk Representative, I have honed my skills in client communication, problem-solving, and service excellence. My academic background includes a Bachelor’s and Master’s degree in Secondary Education, major in English, giving me advanced proficiency in written and verbal communication, content creation, and teaching.
Combining my experience in customer service, education, and virtual support, I offer a unique blend of skills that allow me to adapt to diverse client needs, deliver high-quality assistance, and maintain professionalism in every interaction.
Core Skills & Strengths:
-Excellent communication (verbal & written)
-Customer service & technical support
-Administrative & back-office support
-Task and schedule management
-Problem-solving and critical thinking
-Documentation & reporting
Tools & Platforms I’m Proficient In:
-Google Workspace (Docs, Sheets, Drive, Gmail, Calendar)
-Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
-Communication Tools: Zoom, Slack, Microsoft Teams
-Helpdesk Software: Limechat
-Email & Calendar Management
With a passion for supporting businesses and professionals, I am committed to providing reliable, high-quality virtual assistance tailored to your goals. Whether it's managing customer inquiries, handling administrative tasks, or supporting communication efforts, I bring efficiency, clarity, and a customer-first mindset to every role.
