Accomplished Business and Data Analyst with over 15 years of experience delivering data-driven solutions across the IT, telecommunications, and recruitment sectors. Demonstrates proven expertise in business process optimization, quality assurance, and workforce management, with a strong emphasis on analytical rigor and operational efficiency. Highly proficient in Microsoft Excel—including advanced formulas, pivot tables, macros, and VBA—and skilled in Power BI for developing interactive dashboards and visualizations that support strategic decision-making. Recognized for innovation, leadership, and the ability to translate complex data into actionable insights. Adept at collaborating with cross-functional teams, streamlining reporting processes, and driving continuous improvement in fast-paced environments.
