I have over 5 years of experience delivering excellent customer service, with a background in inbound sales, claims management, and technical support.
as a customer service specialist, I handled calls and emails. My responsibilities include answering customer inquiries, technical and billing concerns, I also assisted in inbound sales, Payment Processing, appointment scheduling and dispatching.
doing all this, I always follow proper call procedure, best practices, provided first call resolution to ensure customer satisfaction.
I’ve also worked with US clients, handling tasks such as email management, order fulfillment, product sourcing, and cataloging.
Currently, I work full-time in a financial account assisting account holders and registered representatives. I’m now excited to shift into a work-from-home setup where I can apply my skills and continue providing outstanding support.
