I help fast-growing e-commerce and dropshipping brands protect revenue, retain customers, and scale operations through reliable customer support and efficient backend processes. I bring over 5 years of experience providing executive-level support, customer service, and operational management for global businesses.
( Gorgias Certified Agent )
What I Can Do for Your Business!
•Manage customer phone, emails, chat, and social inquiries
•Resolve order issues: refunds, edits, cancellations, tracking, and POD
•Communicate professionally with suppliers and partners
•Reduce unnecessary refunds while keeping customers happy
•Maintain and update CRM systems and documentation
•Follow SOPs and streamline workflows for efficiency
•Provide daily updates and track patterns for better business decisions
E-commerce & Customer Support Expertise:
•Shopify order management and fulfillment
•Gorgias / Zendesk ticket handling with macros, tags, and workflows
•shipping delays, tracking issues, chargebacks
•High-volume inbox management with SLA awareness
•Calm and empathetic communication, even with frustrated customers
Additional Skills & Tools:
Google Workspace • Microsoft Office • Slack • Asana • Trello • Canva • Shopify • Etsy • Mailchimp • Facebook Ads • Gorgias • Zendesk • HubSpot • Salesforce • RingCentral • Avaya
Why Clients Choose Me:
•Sole Customer Service Representative for a fashion e-commerce brand
•Proven ability to work independently and take ownership
•Quick learner and adaptable to new tools
•Calm, empathetic, and solution-oriented even under pressure
•Experienced in building long-term relationships and trust
Availability:
•Part-time or full-time
•Flexible schedule, including weekends
•Ready to start immediately and scale with your business
Verified
