I help businesses streamline operations, deliver excellent customer support, and maintain accurate data management. With 6+ years of experience in customer service, data entry, back-office support, and technical assistance, I provide reliable and efficient support that allows clients to focus on growth.
I’ve worked with companies in the financial services and telecommunications industries, handling:
Customer Support (Chat, Voice & Email) – resolving inquiries, technical issues, and account concerns with professionalism and empathy.
Back-Office & Data Entry – processing financial transactions, maintaining account accuracy, and ensuring compliance with company policies.
Account Management – updating records, creating SOPs, and minimizing errors for smooth operations.
Data Annotation for AI Training – categorizing and validating data to improve chatbot performance and user experience.
I’m proficient with tools such as Google Workspace, Microsoft Office, Zendesk, Zoho, Slack, Webex, Zoom, Canva, Pathlight, and ChatGPT, making me adaptable to different client systems and workflows.
As a Licensed Professional Teacher, I bring excellent communication and organizational skills that ensure tasks are handled with accuracy and clarity. I’m detail-oriented, responsive, and committed to providing high-quality results on time.
If you’re looking for a dependable freelancer who can support your business with customer service, back-office operations, or virtual assistant tasks, I’d love to help. Let’s work together to achieve your goals.
Verified
