Hi! I’m Mandy, a seasoned remote professional with over 8 years of experience in the BPO industry and 7 years supporting startups in remote roles. I specialize in administrative assistance, team leadership, workforce management, and customer support operations.
Throughout my career, I’ve worked across global teams, including the US, Canada and the UK, delivering excellent support in fast-paced, high-growth environments. I’ve supported executives and cross-functional teams by managing calendars, coordinating meetings, setting up streamlined systems, creating reports, monitoring KPIs, and implementing performance improvement strategies.
Workforce & Operations Expert:
From forecasting and scheduling to real-time staffing adjustments and WFM dashboards, I’ve led initiatives that directly improved productivity and reduced inefficiencies.
Administrative & Executive Support:
I’ve provided hands-on virtual support, from inbox and calendar management to research, documentation, and task tracking.
Team Leadership & Training:
With a background in Psychology, I’ve successfully coached teams, facilitated knowledge transfers, and developed training programs that drive engagement and performance.
Education:
I graduated BS Psychology Major in Research and Development and currently taking my Masters Degree at the University of the Philippines Open University taking up Research & Development Management (MR&DM).
Tools I Use: Google Workspace, Microsoft Office, Salesforce, Zendesk, Slack, JIRA, Connecteam, Notion, Xero, and other productivity platforms. My expertise is on Google Sheets.
I thrive in remote-first environments, and bring proactive communication and a solutions-oriented mindset to every team I work with.
Let’s connect and make your operations smoother, more efficient, and better supported.
Verified
