I have almost 2 years of experience as a Customer Associate in the BPO industry, where I developed strong skills in communication, problem-solving, task management, and technical support. In this role, I consistently performed as one of the top agents and maintained a perfect attendance record, which reflects my reliability and commitment.
Before that, I worked abroad in Hong Kong for 14 years as an OFW, where I took on responsibilities that strengthened my time management, adaptability, and multitasking skills.
Recently, I completed a Medical Virtual Assistant training program, where I gained knowledge in HIPAA compliance, EMR systems such as Athenahealth, and healthcare documentation. This training allows me to combine my background in customer service and administrative support with the specialized skills needed to work effectively in the healthcare industry.
