I’m a seasoned BPO professional with over 10 years of experience in customer service, real-time analysis, and workforce management. I’ve led onboarding for multiple new hire waves, managed seasonal teams under pressure, and consistently delivered strategic planning to exceed performance targets.

I bring over 10 years of experience in the BPO industry, with a strong track record in customer service, workforce management, and financial account support. As a Real-Time Analyst, I ensured daily operational targets were surpassed by optimizing team performance. Recently, I further broadened my expertise by completing Freight Courses 101, equipping me with specialized knowledge in freight dispatching, load coordination, and carrier management. This combination of a decade of BPO expertise and specialized freight training positions me to deliver both operational excellence and strategic adaptability in this new role.