Hello
I'm Xzyll Atendan.
I am a professional Executive and E-commerce Virtual Assistant with over two plus years of specialized experience in Shopify and 3 years Amazon store management. I don't just "do tasks"-I help business owners and e-commerce entrepreneurs reclaim their time by managing the daily operations that keep a business running and scaling. With hands-on experience across major e-commerce platforms since early 2024, I can hit the ground running without the need for extensive training.
Shopify & Amazon E-commerce Expertise
I have spent over two years mastering the backend of major e-commerce platforms to ensure stores run efficiently, inventory stays balanced, and customers stay happy.
My skills include:
Amazon Seller Central Management: Navigating the complexities of FBA/FBM, monitoring account health, and ensuring compliance with platform policies.
Product Management & Optimization: Adding and editing products, writing SEO-friendly descriptions, optimizing Amazon listings, and managing inventory levels across storefronts.
Order Fulfillment: Processing orders, tracking shipments, and handling returns and refunds seamlessly.
Customer Support: Managing "Where is my order?" (WISMO) inquiries, resolving buyer disputes, and maintaining high seller ratings via email, chat, or ticketing systems.
App & Tool Integration: Experience working with common Shopify apps for reviews, upselling, and shipping, as well as third-party e-commerce tools.
Executive & General Admin Support
Beyond e-commerce, I serve as a high-level "Right-Hand" assistant to ensure your professional life stays organized:
Calendar & Inbox Management: Sorting priorities so you only see what's important and time-sensitive.
Executive Correspondence: Drafting professional emails and communicating with stakeholders and clients.
Data Management: Accurate data entry, lead generation, and spreadsheet organization.
Meeting Coordination: Scheduling appointments and preparing necessary documents.
Technical Toolkit
Platforms: Amazon Seller Central (3+ Years), Shopify (2 Years)
Google Workspace: Admin-level Docs, Sheets, and Calendar.
Communication: Slack, Zoom, Skype, Zendesk/Freshdesk.
Design & Automation: Canva (graphics for product banners and social posts) and AI tools (ChatGPT, Claude) for workflow efficiency and content generation.
Why Hire Me?
E-commerce Native: I understand the urgency of a live store. I move fast, minimize errors, and protect your account health.
Proactive Mindset: I look for ways to improve your current workflows rather than just waiting for a "to-do" list.
Reliable Setup: I work from a quiet home office with high-speed fiber internet and a backup power solution to ensure zero downtime.
I am looking for a long-term partnership where I can contribute to your business growth. If you need a reliable, tech-savvy VA who understands the complete e-commerce ecosystem, let's talk!
Verified
