I am a dedicated Customer Support Specialist with over 13 years of experience in the BPO and remote support industry. I have handled customer inquiries through email, chat, and phone, as well as complex billing concerns, refunds, and dispute resolution. I’m skilled in using tools like Google Workspace, CRMs, and ticketing systems, and I create clear knowledge-based documents to help both customers and teams.
For 5 years, I worked as a Team Lead, managing 12–15 employees across different time zones (US, India, and the Philippines). My responsibilities included coaching, training, monitoring KPIs, and ensuring smooth operations. This experience strengthened my ability to stay organized, proactive, and results-driven.
As a worker, I want to be known as reliable, detail-oriented, and someone who brings calm solutions even under pressure. I take pride in providing excellent customer service, supporting team success, and continuously learning new tools and processes to stay updated with technology.
