- 4 years experience in BPO Training & Development- Deliver impactful training programs by studying historical data, content planning, and executing training for BPO customer service representatives- Foster a supportive and engaging learning environment and mentor trainers and agents alike- Proactively identify training needs and adapt programs to keep pace with the BPO industry needs- Collaborate with different stakeholders to support the program's needs
- 6 years experience in Customer Service- Supports customer inquiries and concerns via phone, chat, and email- Boost customer satisfaction and loyalty by applying effective communication and critical thinking skills
Verified
