Provides end-to-end IT support across the Philippines, Malaysia, and Singapore, ensuring smooth daily operations. Skilled in Microsoft 365 administration, user onboarding, device deployment, and helpdesk support. Manages backups, security systems, and access controls while resolving 30–50 tickets weekly via JIRA. Experienced in IT procurement, vendor coordination, and asset management, with a proven track record of delivering reliable, user-focused solutions.
