Detail-oriented and adaptable Technical Support Specialist with over 5 years of experience in technical
support, systems troubleshooting, and project implementation across diverse industries. Demonstrated
expertise in POS systems, cloud-based applications, and IT infrastructure support. Proven track record of
reducing customer support issues and streamlining technical operations through effective documentation,
user training, and proactive monitoring. Skilled in Agile methodologies, basic networking, and
hardware/software diagnostics. Strong communicator with experience supporting end-users through phone,
email , and live chat platforms. Committed to delivering seamless technical support and operational
excellence in fast-paced, service-driven environments.
