Quality Analyst/ Process Trainer:
Auditing Agents for 12 Accounts.
Discussing SLA (Service Level Agreement)
KPI (Key Performance Indicator)
FMEA (Failure Mode Effects and Analysis)
Process Trainer:
Handled Trainees for 9 Accounts
Creating Process Maps
Manual Converting
Manuals to eLearning
Handling Client Onboardings and T3 (Train the Trainer Sessions)
