Results-oriented customer service professional with 3.5+ years of experience in leading high performing teams, resolving complex customer issues, and driving process improvements. Skilled in team supervision, data management, CRM tools, conflict resolution, and administrative support. Proven track record of exceeding performance metrics in fast-paced environments. Adept at using platforms like Citrix, Avaya, AmplifAI, and Google Workspace to improve accuracy and efficiency. Seeking to contribute leadership, communication, and technical skills to a forward-thinking organization.
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