I have extensive experience in customer service, account management, fraud analysis, and sales retention. As a Customer Account Specialist at Infosys, I managed client accounts by addressing inquiries, resolving issues, and ensuring customer satisfaction through timely and accurate solutions. I also supported retention efforts by building rapport with clients and maintaining loyalty. In my role as a Fraud Analyst, I monitored and reviewed e-banking transactions to detect suspicious activities, investigated potential fraud cases, and ensured compliance with security protocols while maintaining detailed documentation. Additionally, my background in Customer Service and Sales Retention allowed me to deliver excellent service, assist customers with their concerns, and provide solutions that promoted trust and long-term relationships. These roles have strengthened my skills in communication, problem-solving, and multitasking while consistently meeting performance standards and organizational goals.
