With over 3 years of experience in customer service and technical support, I’ve helped major telecom brands like Comcast, Telus, and Verizon deliver excellent customer experiences. I handle customer inquiries, troubleshoot technical issues, and ensure every interaction ends with a clear, positive resolution.
I specialize in customer retention, issue resolution, and administrative support, consistently meeting KPIs and maintaining CSAT scores of 90%+. My experience has taught me to balance quality, efficiency, and empathy — all essential for creating long-term customer satisfaction.
I’m also skilled in office administration, CRM systems, and communication tools (Microsoft 365, Google Workspace, Slack, and Avaya). Alongside my support expertise, I have basic creative skills using Canva for graphics and CapCut for short video edits, making me a versatile fit for Virtual Assistant or Customer Support VA roles.
If you’re looking for someone organized, reliable, and tech-savvy, who can manage customer support, admin tasks, and creative work — I’d love to be part of your team.
Verified
