Senior Customer Service & eCommerce Support Specialist with 6+ years handling multi-channel support, order fulfillment, refunds/returns, product inquiries, and admin operations. Skilled in Salesforce, Freshdesk, Amazon/Walmart policies, Sellercloud, and Google Workspace. Detail-oriented, organized, and committed to excellent customer experience.
_____________________________________________________________________________________
I specialize in Customer Support, eCommerce Operations, and Administrative Support with over 6 years of experience working with online retail, logistics, and healthcare suppliers. I’ve supported Amazon and Walmart stores, Magento/BigCommerce shops, and private label sellers — managing order fulfillment, refunds, returns, delivery issues, product listing updates, and inventory coordination. I also communicate with vendors and suppliers for stock updates, procedures, and follow-ups.
I have handled multi-channel customer service via Email, Chat, Inbound/Outbound calls, ensuring professional tone and accurate resolutions. I consistently maintain high CSAT and fast response times.
Additionally, I create reports, SOPs, workflow guides, and product documentation to support better work efficiency. I’m detail-oriented, organized, and proactive when solving problems.
* Customer Support (Email, Chat, Phone)
* Amazon & Walmart Order Management
* Refunds, Returns, Replacements & Delivery Follow-ups
* Product Listing & Inventory Monitoring
* Admin Tasks & Data Entry
* CRM & Ticketing Tools (Salesforce, Freshdesk)
* Reporting, Documentation & Process Improvements
* Vendor / Supplier Coordination
I’m reliable, self-managed, and committed to accuracy and excellent customer experience.
I’m excited to support a company long-term and deliver consistent results.
