*Inside Sales Executive
Handled inbound and outbound sales through calls, chat, and email, converting customer
interactions into revenue opportunities. Consistently exceeded sales targets by tailoring solutions to client needs and leveraging CRM tools for accurate tracking. Collaborated with cross-functional teams to ensure smooth order processing and positive post
sale experiences.
*Major Enterprise Account Assistance
Managed key enterprise accounts, ensuring retention, renewals, and upselling opportunities.
Addressed escalations, order status inquiries, and service complaints with urgency and
professionalism. Conducted account reviews, negotiated contracts, and maintained long-term client relationships.
*Customer Service Representative
Delivered world-class service across multiple channels including inbound/ outbound call, live
chat, resolving order status, shipping, and claims issues. Consistently achieved KPIs in resolution times, customer satisfaction, and conversion rates. Maintained confidentiality and protected sensitive client and company information.
*Sales Associate
Promoted financial products aligned with customer needs, contributing to branch sales growth.
*Math Teacher
Developed engaging lessons that improved student performance in mathematics.
