PROFESSIONAL SUMMARY
Sales Support and Customer Service professional with 18+ years of experience in B2B sales, enterprise account management, freight forwarding, customer support, and sales administration. Experienced in handling incoming sales enquiries, preparing and following up on quotations, processing customer requests, maintaining accurate CRM records, and coordinating shipment and delivery details. Five years of remote Inside Sales experience at UPS using Salesforce to manage customer and sales information. Strong in Microsoft Office and Excel, with excellent written and spoken English, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
CORE SKILLS
B2B Sales Support & Administration • Sales Enquiries • Quotation Preparation & Follow-Up • Sales Order & Request Processing • Salesforce CRM • CRM Data Management • Customer & Account Management • Shipment & Logistics Coordination • Order & Delivery Details • Escalation & Issue Resolution • Customer Follow-Up • Microsoft Excel & Office • Email & Chat Support • Data Accuracy • Multitasking & Prioritization • KPI / SLA Performance • Written & Verbal Communication
PROFESSIONAL EXPERIENCE
United Parcel Service Ltd Inc (UPS) – Parañaque City
Inside Sales Executive | 2019 – 2025
Handled incoming B2B sales enquiries and customer requests, providing accurate information and timely solutions.
Prepared and followed up on quotations, ensuring customer requirements, service details, pricing, and other information were accurately recorded.
Used Salesforce CRM to maintain accurate customer, account, sales activity, quotation, and follow-up records.
Processed sales-related requests and coordinated customer, shipment, and delivery details with internal teams.
Monitored outstanding requests and followed up with customers and relevant teams, escalating issues when necessary.
Managed multiple customer enquiries and competing priorities in a fast-paced sales environment while meeting service and sales KPIs.
Worked remotely from home for five years, maintaining productivity, responsiveness, accuracy, and accountability while communicating with customers and internal teams through email, calls, and online meetings.
Major Enterprise Account Assistance | 2013 – 2019
Managed enterprise accounts, renewals, upselling, and client retention while maintaining accurate account information.
Handled customer concerns and escalations, coordinating with internal teams to deliver timely solutions and maintain strong client relationships.
Supported commercial activities and customer follow-ups while managing multiple account priorities.
Customer Service Representative – Inbound/Outbound, Claims & Reconciliation | 2007 – 2012
Provided customer support through live chat, email, and inbound/outbound channels, resolving enquiries and service concerns.
Handled claims, shipment-related concerns, and customer requests with accuracy and attention to detail.
Documented customer interactions, followed service procedures, and escalated complex issues when needed.
Citibank Philippines – Makati City
Sales Associate | 2006
Recommended financial products based on customer needs and contributed to branch sales goals through professional client service.
Bacolod City National High School – Bacolod City
Intern Math Teacher | 2005 – 2006
Developed and delivered lessons, communicated clearly with students, and monitored performance.
EDUCATION
Bacolod City College – Bacolod City | Bachelor in Secondary Education, Major in Mathematics
TECHNICAL SKILLS
Salesforce CRM • Microsoft Excel • Microsoft Word • Microsoft Outlook • Email & Chat Support • Digital Communication Tools
REMOTE WORK READINESS
Five years of work-from-home experience • Reliable home-office setup • Independent work style • Strong accountability • Organized and detail-oriented • Comfortable managing digital customer communications
