Experienced and detail-oriented Change and Release Manager with a strong background in IT service management, project coordination, and process optimization. Skilled in overseeing the planning, scheduling, and execution of software releases and infrastructure changes across complex environments. Adept at collaborating with cross-functional teams to ensure minimal disruption to operations while maintaining compliance with governance frameworks and industry standards.
Proficient in managing change and release lifecycles using ITIL best practices, with a focus on risk mitigation, stakeholder communication, and continuous improvement. Known for driving operational efficiency, enhancing deployment quality, and fostering a culture of accountability and transparency.
Key Competencies:
Change Management (ITIL v3/v4)
Release Planning & Coordination
Risk & Impact Assessment
Stakeholder Engagement
I----------- & Problem Management
Configuration Management
Process Improvement
Governance & Compliance
Service Transition
Tools: ServiceNow, JIRA, Confluence
