With over 11 years of proven expertise in the BPO industry, I bring extensive experience in both frontline customer service and escalations support, specializing in phone, email, and chat channels. I have successfully supported U.S.-based clients in telecommunications and banking, with a strong background in fraud investigations for credit and debit card transactions. I pride myself on being service-oriented, detail-driven, and highly dependable, with a track record of resolving complex issues, communicating clearly, and maintaining professionalism under pressure.
In addition, I have 2+ years of experience as a Virtual Assistant, helping business owners and executives stay organized and productive. My skills include administrative support, scheduling, email management, and data entry, with proficiency in Google Workspace and Microsoft Office. I am committed to delivering accurate, timely, and high-quality work that allows clients to focus on their priorities while I take care of the details.
I am confident that my combination of customer service expertise and virtual assistance skills makes me a valuable asset for any team. I am self-motivated, reliable, and passionate about building long-term professional relationships by consistently exceeding expectations.
